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Privacy Policy

Last Updated: 2026-08-21

Privacy at a Glance

  • What we collect: Account details, identity verification, payment info, and technical device data.
  • Why we collect it: To manage your account, process transactions, prevent fraud, and meet legal requirements.
  • Who sees it: Our internal team and trusted partner service providers (payments, KYC, technical). We never sell your data.
  • Retention: Data is kept for the duration of your account life and as required by laws in the Philippines.
  • Control: You can request access, correction, or deletion via our support channels.

1. Introduction and Scope

Welcome to casinova. This Privacy Policy describes how we handle personal information when you use our website and services. This policy applies exclusively to users located in the Philippines.

Please note that our services may contain links to third-party websites. Once you leave our platform, this policy no longer applies. We encourage you to review the privacy policies of any third-party sites you visit.

2. Personal Information We Collect

To provide a secure and compliant gaming environment, we collect the following categories of data:

Account and Identity Data

Information provided during registration, such as your name, date of birth, and contact details, used to establish your account and verify your legal eligibility to play.

Verification Documents

Copies of government-issued IDs and proof of address provided during the KYC (Know Your Customer) process to prevent identity theft and ensure regulatory compliance.

Payment Data

Transaction records and payment method details required to process your deposits and withdrawals securely.

Gaming and Transaction Activity

Logs of your gameplay, betting history, and financial transactions to monitor account activity and detect irregular patterns.

Technical and Device Data

IP addresses, browser type, operating system, and device identifiers collected automatically to optimize site performance and enhance security.

Support Communications

Records of your interactions with our customer support team to resolve inquiries and improve our service.

3. How We Collect Data

We gather information through three primary channels:

  • Directly from You: Information you provide when registering, updating your profile, or contacting support.
  • Automatically: Data collected via cookies and server logs as you navigate the platform.
  • Partner Providers: Information received from our partner service providers, such as identity verification and payment processing entities.

4. Why We Use Your Data

We process your information for the following purposes:

  • Account Management: Creating and maintaining your user profile.
  • Financial Transactions: Processing deposits and payouts efficiently.
  • Compliance: Verifying your age and identity to adhere to gambling regulations.
  • Security: Detecting and preventing fraud, money laundering, and the creation of multiple accounts.
  • Personalization: Tailoring the user interface and offers to your preferences.
  • Legal Obligations: Complying with applicable laws for gambling operators in the Philippines.
  • Marketing: Sending promotional updates, only if you have provided explicit consent.

5. When We Share Your Data

We do not sell your personal data to third parties. We only share information with:

  • Service Providers: Trusted partners who handle payment processing, identity verification, and technical infrastructure.
  • Legal Authorities: When required to do so by law or to respond to valid legal requests from regulatory bodies.

6. How We Protect Your Data

We employ industry-standard security measures to keep your data safe:

  • Encryption: Using secure protocols to protect data while it is being transmitted.
  • Access Control: Restricting internal access to personal data to authorized personnel only.
  • Isolation: Ensuring sensitive payment data is handled through secure, isolated channels.
  • Monitoring: Continuously monitoring our systems for potential security threats.

7. Cookies and Tracking

We use cookies to enhance your experience and analyze site traffic. For detailed information on the types of cookies we use and how you can manage them, please visit our Cookie Policy.

8. Your Rights

Depending on your location and the nature of the data, you have the following rights:

  • Access and Correction: Request a copy of your data or correct inaccuracies.
  • Deletion: Request the removal of your personal data.
  • Portability: Request your data in a structured, machine-readable format.
  • Objection: Object to the processing of your data for specific purposes.
  • Consent Withdrawal: Withdraw your consent for marketing communications at any time.

To exercise these rights, please contact our support team via the channels available on this site. Note that certain data must be retained even after account closure to comply with gambling and anti-money laundering regulations.

9. How Long We Retain Data

We retain your personal information for as long as your account remains active. Following account closure, we maintain specific records for the duration required by applicable law in the Philippines to fulfill legal, auditing, and regulatory obligations.

10. Age Limits

Our services are strictly restricted to individuals aged 18 years and older. If we discover that an account has been created by a minor, that account will be closed immediately and any remaining funds will be handled according to our terms. Parents or guardians who become aware of a minor's account should report it to us immediately via our support channels.

11. Cross-Border Transfers

Some of our technical and service providers operate outside of the Philippines. In such cases, your data may be transferred to and processed in other jurisdictions. We apply appropriate safeguards to ensure your information remains protected regardless of where it is processed.

12. Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. Updates will be published on this page. We encourage you to check the "Last Updated" date at the top of this page regularly to stay informed.

13. Contact Us

If you have any questions, concerns, or requests regarding your privacy, please reach out to us through the Support page. Our team is available to assist you with any data-related inquiries.